Our Policy in Full
JiliMVP's Responsible Gaming Framework
At JiliMVP, responsible gaming isn't a box we tick — it's a core part of how we operate. We believe every Filipino player deserves a fair, safe, and enjoyable gaming environment. That commitment shows up in our product design, our customer support training, and the policies we enforce every single day.
All new players must verify their age before depositing or placing bets. We use a combination of ID document verification and third-party identity checks to confirm that every account holder is at least 18 years old. Players who cannot verify their age will have their account restricted until they provide the necessary documentation. No exceptions — walang lusot dito.
Our platform is designed to make responsible gaming features easy to find and easy to use. You don't have to dig through menus or submit a support ticket to set a limit. Every account has a dedicated Responsible Gaming section in settings where you can update your preferences in real time. We also conduct regular account activity reviews to identify patterns that may indicate harmful gambling behaviour.
When our team notices unusual activity — such as a sharp increase in deposits, very frequent sessions, or escalating bet sizes — we will proactively reach out to the player. This is not meant to judge or penalise anyone. It's just our way of checking in and reminding our players that help is available if they need it.
JiliMVP fully supports the right of any player to self-exclude. If you request a self-exclusion, we will close your account immediately, refund any remaining balance to your verified payment method, and remove you from all marketing lists. We will also do our best to prevent any new accounts from being opened under your name or contact details during the exclusion period.
We take responsible gaming seriously when it comes to advertising and promotions, too. All our marketing materials clearly state the 18+ requirement, and we do not target individuals who have self-excluded or who have contacted us about a gambling concern. Bonus offers are designed to add value to the gaming experience — not to incentivise chasing losses or reckless betting.
If you have a family member or someone close to you who you believe has a gambling problem, we encourage you to reach out to our support team at support@jilimvp.best. Third-party exclusion requests are assessed on a case-by-case basis, and we will do what we can within legal limits to help protect vulnerable players.
Remember: gambling should only ever be funded from your disposable income — money you can afford to lose without it affecting your daily needs, rent, bills, or your family's welfare. If your gaming is coming out of money meant for something else, that's a sign it's time to pause and reassess.
